Privacy Policy

1.1 Information you provide directly

When you interact with SoloHost, you may provide:

• Name
• Email address
• Payment details (processed securely by trusted third-party processors)
• Project and setup information you enter during onboarding
• Messages sent through contact forms or support requests

1.2 Information we collect automatically

When you use our website, we may collect:

• IP address
• Device and browser type
• Pages visited, time spent, and interaction behaviour
• Cookies and similar technologies

This helps us improve performance, security, and user experience.

1.3 Information from third parties

If you use payment gateways, analytics tools, or linked services, they may share certain technical or transactional information in accordance with their own privacy policies.

We use your information to:

• Provide and maintain hosting and onboarding services
• Process payments for purchases or subscriptions
• Improve website speed, performance, and reliability
• Respond to support requests or account issues
• Send optional updates, setup guidance, or offers
• Protect against fraud, abuse, or security risks

We will never sell your personal data.

We use industry-standard security measures, including:

• Encrypted connections (HTTPS)
• Secure payment handling through trusted processors
• Limited internal access to user data
• Regular maintenance and updates

While we do our best, no online system is 100% secure. Please use strong passwords and keep them safe.

We may share necessary information with:

• Payment processors
• Hosting providers
• Analytics tools
• Developers or contractors working under strict confidentiality

We only share what is required to deliver our service.

We use cookies to:

• Enable core website features
• Improve performance
• Analyse usage for improvements
• Remember preferences

You can disable cookies in your browser, but some functions may stop working properly.

Depending on where you live (e.g., UK, EU), you may request:

• Access to the data we hold about you
• Corrections to inaccurate information
• Deletion of personal data
• Opt-out from marketing

To make a request, email us at hello@solohost.co.uk.

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

We may update this Privacy Policy as SoloHost grows. The latest version will always be available on this page.

If you have questions or concerns, contact us at:

SoloHost
Email: hello@solohost.co.uk